Privacy Policy

Cielo Beauty Studio (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal data is handled in accordance with the Data Protection Act (2021 Revision) of the Cayman Islands (“the DPA”). This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with us.

1. Information We Collect

We may collect and process the following categories of personal data:

Contact Information: name, phone number, email address, and mailing address.
Booking Information: appointment history, services requested, preferred treatments.
Payment Information: billing details and payment method (processed securely via our payment partners; we do not store card details).
Health Information (if relevant): allergies, medical conditions, or preferences you voluntarily share with us to ensure safe and tailored beauty services.
Digital Information: website usage, and interactions with our online booking system.

2. How We Use Your Information

We will only use your personal data for lawful purposes, including:

Providing beauty and wellness services.
Managing bookings, cancellations, and payments.
Personalizing your experience at Cielo Beauty Studio.
Sending appointment reminders, promotions, and updates (where you have consented).
Complying with legal obligations under Cayman Islands law.

3. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds under the DPA:

Consent – where you have given clear permission for us to process your data.
Contract – to perform the services you request.
Legal Obligation – to comply with Cayman Islands law and regulations.
Legitimate Interests – to improve services, manage business operations, and maintain client relationships.

4. Data Sharing

We may share your information with trusted third parties, including:

Payment processors and booking platforms.
IT service providers (for secure data storage and booking systems).
Regulators or legal authorities, if required by law.

We do not sell or rent your personal data to third parties.

5. Data Storage & Security

Your personal data is stored securely within the Cayman Islands or with service providers who comply with equivalent data protection standards.
We implement technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration.

6. Data Retention

We retain your personal data only as long as necessary to provide services and comply with legal obligations. Where retention is no longer required, we will securely delete or anonymize your data.

7. Your Rights

Under the Cayman Islands DPA, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request erasure of your personal data (where legally permitted).
Object to processing based on legitimate interests.
Withdraw consent at any time, where consent is the basis for processing.
File a complaint with the Cayman Islands Ombudsman (www.ombudsman.ky) if you believe your rights have been violated.

8. Cookies & Online Booking

Our website and booking system may use cookies to improve functionality and user experience. You may adjust your browser settings to refuse cookies, though this may affect website functionality.

9. Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

10. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us:

Cielo Beauty Studio
351 Dorcy Drive, Unit #4, George Town, Grand Cayman
Email: info@cielobeautystudio.com
Phone: 345-929-2195